Every IT Manager knows that selecting the proper network equipment and properly installing it is only half the battle. Maintaining the highest efficiency levels for all of the equipment as well as ensuring that your networking equipment has the longest possible lifespan are just as important. How can it be done? Although the answer is a simple one, it is not always obvious. The key is maintenance management!
Most IT professionals are aware of manufacturer programs like Cisco SMARTnet and Juniper J-Care. It is common knowledge that purchasing these maintenance contracts for your equipment will guarantee a repair or replacement if you have a failure. Which is wonderful to have in conjunction with keeping spares on hand. However, is that really all that these expensive maintenance contracts are really good for, replacements?
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